Mulebuy spreadsheet links: why we mark the agent Reported and what to do

The Mulebuy check: status, reviews, published terms

Mulebuy sits in the Reported group on our agent status list, next to Mycnbox, Oopbuy, Litbuy.

What changed since August

Mulebuy built a large following, especially in Italy, and its 4.7 Trustpilot score over 2,956 reviews looked strong until recently. In August 2026, rep.tools flagged several community reports describing a warehouse raid and items stuck in storage; it could not confirm them, and the site still loaded on 31 August. Six weeks later the picture is worse: our probe on 10 October connected to mulebuy.com but received no page within 30 seconds, and the last Trustpilot review, dated 11 September, is a one-star 'Don't trust this agent!'.

None of this is an owner confirmation, so we do not call Mulebuy shut down. It is enough to take it off the list of agents we suggest for new orders.

If you have items or money there

Use every support channel you have, in writing, and keep screenshots of balances and order statuses. If you paid recently by card or PayPal, check the dispute window. Parcels already handed to a carrier keep moving and can be tracked with the carrier's number.

Switching a find between Hipobuy and Mulebuy

1. Open the find on Hipobuy and copy the marketplace URL it is built from (Taobao, Weidian or 1688).
2. Paste that URL into the search field on Mulebuy.
3. Check that the picture, the price in yuan and the size options match what the sheet promised.
4. Add the item to your Mulebuy cart; storage starts when it reaches Mulebuy's warehouse.

The item price stays the same because the Chinese seller sets it. What changes is everything after purchase: QC photos, storage days, available lines and coupons. That is why it pays to compare the parcel estimate on both agents before buying.

Spain: VAT and the €3 category duty on a Mulebuy order

Say you buy a pair of trainers and two T-shirts through Mulebuy for €75 in total and pick a line that quotes €32 for the parcel. Spain charges 21% import VAT on goods plus transport, about €22.47. Since 1 July 2026 the EU also charges a flat €3 customs duty for each different tariff category in parcels up to €150 sent under IOSS; this basket has 2 categories, so €6. Landed cost: roughly €135.47, before any carrier handling fee.

Two things move that number most. Splitting one basket into two parcels can double the category duty, and mixing many item types adds €3 each time. Our EU landed-cost calculator runs the same sum for your own basket, and the Spain guide covers carriers and delivery times.

How Mulebuy lines up against Hipobuy

Read the table as a starting point rather than a ranking. Hipobuy is the agent this site centres on, so we checked its help centre item by item; for Mulebuy we recorded what its own pages and Trustpilot showed on the same day. If a cell says to check the agent's help pages, it means the figure was not readable from outside an account.

What to look at in Mulebuy's QC photos

Check the label and size tag first, because a wrong size is the cheapest problem to fix before shipping. Then look at seams and stitching at stress points, the colour against the listing under neutral light, and any hardware such as zips and buckles. For shoes, ask for both shoes side by side and the soles. If something is off, raise it while the item is still within the return window; once a parcel leaves China, fixing it is rarely practical.

Our QC guide walks through the same checks with Hipobuy's process in mind.

Keeping a Mulebuy parcel affordable

Three habits cut most parcels by a meaningful amount. Remove shoeboxes for all but one pair, since boxes add volume and weight. Group similar items so the €3 EU duty counts fewer tariff categories. Ship once rather than twice, because each parcel pays its own declaration fee and its own duty. Then check whether Mulebuy's shipping coupon needs a minimum parcel value, and plan the basket around it.

Our calculator shows the effect of each change on the final price.

Questions worth asking Mulebuy support

Ask which lines to your country include import VAT and the €3 category duty in the price, and which leave them to be paid on delivery. Ask how long items usually take from 'arrived' to 'photos available'. Ask whether parcel insurance covers customs seizure as well as loss. The answers, and how quickly they come, are a good test of whether Mulebuy suits you.

Hipobuy's own insurance terms, for comparison, cover loss, damage and customs seizure under its compensation standards, with claims due within 7 days of delivery or 45 days of dispatch.

Which finds to try first with Mulebuy

New accounts are best tested with something inexpensive and easy to judge from photos, such as a hoodie or a cap, rather than an expensive watch or a designer-style bag. If the first order goes well, move on to items where QC matters more. Our guide to picking a good spreadsheet explains how to spot rows with reliable sellers, and those rows work on Mulebuy as well as on Hipobuy.

Who Mulebuy suits

Move your Mulebuy spreadsheet to a working agent. The links are Taobao and Weidian products underneath; rebuild them as shown below and open them on Hipobuy or another agent from our status list.